Are my payments secure? How long until I receive my order? What payment methods do you accept? Do I have to pay Sales Tax? What are your normal business hours? What kind of shipping do you offer? Do you offer gift cards? What is "French Press" grind? What is "Cone Grind"   1. Are my payments secure? Yes, all of our transactions are encrypted using industry standard equipment to ensure that only we see your private information. Back to Questions   2. How long until I receive my order? Anywhere from 2 to 10 days, but most coffees arrive in about 3-4 days. Back to Questions   3. What payment methods do you accept? We accept Visa and MasterCard as well as Personal Checks and Money Orders. Delivery of product will occur after Personal check clears and money orders are received. Back to Questions   4. Do I have to pay Sales Tax? Only certain states must pay sales tax, you will be notified if taxes apply to your order before completing the checkout. Back to Questions   5. What are your normal business hours? You can order on line 24/7. Your order will be processed the same day unless it is after 8PM EST. These orders will be processed the next day. Back to Questions   6. What kind of shipping do you offer? Shipping is by normal UPS ground, except Shalina is shipped via USPS. You will get a tracking number with UPS and USPS shipping. Back to Questions   7. Do you offer gift cards? We currently do not offer any gift cards. Back to Questions   8. What is "French Press" grind? A French Press, also known as a press pot, is a French coffee or tea brewing device — the cafetiere. Its operation is simple and the coffee it produces is rich and flavourful, albeit strong. A French Press consists of a narrow cylinder usually made of glass or clear plastic, equipped with a lid and a "plunger" which fits tightly in the cylinder and which has a fine wire or nylon mesh acting as a filter. The beans are ground more course so they won t slip through the mesh filter. For more information go to: http://en.wikipedia.org/wiki/French_press Back to Questions   9. What is "Cone Grind" There are two types of auto drip machines available: the cone-shaped filter and the flat-bottom filter design. The cone-shape design is similar to the manual drip method except it s controlled electronically. Both brewing methods are easy, and may include extras such as automatic timer, thermal carafe, etc. The cone-shape filter calls for a finer grind and delivers slighter stronger flavor and better body than the flat-bottom design Back to Questions